DeskArtes Expert Series

Supported hardware / operating system configurations
(updated 28.6.2004)

The machine models and graphics types listed in this document are the ones that have been tested by DeskArtes or its partners to be suitable for DeskArtes Expert Series use. The list is not complete and also many other machine or graphics types will probably work with DA Expert Series.

To make the list to cover larger set of all the possible hardware/OS combinations you can send information of the combinations working well with DeskArtes Expert Series to email address support@deskartes.fi. The information will be then added to the list.

PC (Intel x86)

Notes on operating systems:

Windows 2000

With some graphics adapters there has been problems in window refreshing when running Deskartes Expert Series on Windows 2000. Usually those problems can however be fixed by decreasing the hardware acceleration of the graphics adapter or changing its color depth. In most cases the 24-bit or 32-bit true color has worked best.

Windows XP Home Edition

Some customers have reported about problems runnning DeskArtes Expert Series on Windows XP Home Edition. Therefore it is not recommended to run Expert Series on that platform, until the configuration is tested by Deskartes and the problems resolved.

Notes on graphics adapters:

Matrox G-series (G200, G400, G550)

The default hardware acceleration settings for the Matrox G-series adapters cause DeskArtes Expert Series to crash at startup. This problem can be solved by disabling the hardware acceleration.

NVidia Quadro4 XGL (550, 700, 900)

Drawing the geometries doesn't work in DeskArtes Expert Series when run on a machine with NVidia Quadro4 XGL series graphics adapters. The problem can however be fixed by upgrading the driver version to 41.03 from the NVidia web-site.

S3 Savage 4/MX

DeskArtes Expert Series cannot be run on a machine with S3 Savage 4 or MX graphics adapters. The problem appears at the startup of the Design Expert. Usually the cursor first disappears and then the screen freezes totally. Currently there is no solution known to this problem.

Notes on peripheral devices:

HP Color Laserjet 4600

Printing from DeskArtes Expert Series to HP Color Laserjet 4600 produces empty documents or gray scale images with the default printer drivers from HP. The problem can be fixed by installing the driver of the older HP Color Laserjet 4500 model.

General requirements:

• Minimum Pentium 200 MHz processor.
• About 50 MB of free disk space for the programs.
• Minimum of 128 MB RAM, 256 MB recommended.
• Graphics adapter must support at least 16-bit colors for 800x600 screen resolution.
• Graphics adapter with OpenGL support at hardware level recommended.

Portable machines

The portable PCs have special technology compared to the desktop machines, because in them the power saving is very important design criteria. Unfortunately these special constructions often cause problems that do not exist on the desktop machines.

Therefore we recommend that a specific portable model is tested with Expert Series, before purchasing it for DeskArtes use, if possible.

The following portable models have been tested by DeskArtes or its partners and found to be suitable for DeskArtes Expert Series use.

With the following portable models there has been problems running DeskArtes Expert Series and therefore they are NOT recommended.

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